Archive for the TX Category

A Cancer Stricken Pottsboro Texas Electric Service Customer Left With No Electricity

Thursday, September 1st, 2011 | Permalink


As an individual trying to move to Texas (though a Texas native), I am appalled at the manner i have been treated with regard to having electricity connected to my new home at 101 Gr… B…; Pottsboro, TX.  The prior owners of the property were to have the service (contract with “Champion Energy” transferred to me and the change of the service from the prior owners to me was to be scheduled on September 1, 2011.  Regardless, after the electricity was disconnected during the hottest part of the day, I had to drive to the nearby Tanglewood Resort and borrow a telephone and computer to determine the problem.  After 5.25 hours talking with “Anthony” of “Champion”, “Jesus” of “Billmatrix”, and 13 other employees of both concerns, I was still without electricity,  Please keep in mind I had gone through this exercise some three (3) weeks ago when i contracted for the property and everything was said to be in order, as far as the change of accounts.  Call after call, conference call after conference call resulted in the same dismal result…no customer “ten digit number”, because the confirmation number (256184) did not match an account in anybody’s system. While I do not understand the need for a deposit of $350.00 in the first place, my credit card company indicated the payment of two (2) deposits along with two (2) $7.95 “service” charges having been charged to the account given.

 

I tried repeatedly to explain I had insulin and other medications in the refrigerator needed for post chemotherapy and radiation therapy, let alone my intolerance of the heat given my medical condition, and no one, and I mean no one had any authority to override the system and  at the very least connect the electricity for 24 hours until we could come to some understanding – some resolution to the problem.  Meanwhile, I’m trying to direct movers in the heat, nowhere to escape from the inferno, knowing I had to do another infusion of medication that may have overheated which would have resulted in a painful death, and again no one seemed to be able to do anything.  (A small matter, considering everything else, but I had half a beef in a freezer which was quickly thawing.)

 

What in a person’s world tells people it is acceptable to let this sort of event happen, and worse, what in this world gives no one the ability to make an independent decision – outside the rules and regulations of a flipping’ computer?

 

Believe me, if I felt better, I would go into greater detail.  For instance, I asked several employees of Champion if someone came to the house to disconnect the electricity or was it done remotely.  Out of five persons with Champion, not one knew the answer.  If someone had to physically come to the house, how did he/she get by 9 mover-guys without notice and why wouldn’t he/she ask something about the situation?  What have we come to?

 

The bottom line is this:  I am going to have to drive to the nearest oncology facility to test my medications before infusing them.  God help you if anything, and I mean anything goes awry.

 

I am not in the position to put up with one more bureaucratic, mind-numbed idiot who knows nothing about the business for which he/she works making life and death decision based on a script handed him hours after he ./she was hired.

 

This rant covers about 10 minutes of the better part of the day’s frustrating “conversations” with totally mismanaged, inept, poorly directed, wholly unprepared persons.  I am certain they are fine people, but simply not up to the tasks to which they are designated to handle.  It is you, management,  responsible for making every opportunity your “front-line” people are equipped with the knowledge and authority to handle any problem that is presented!!!

 

Further, you do not know me and I do not pull strings, but you have disrespected and endangered the wrong person. If I am damaged any more than I have been at this point, there will be a day of reckoning, I assure you.  You and your organization have made my life and this move unbearable!

 

Mr. G.

Constellation NewEnergy has bought Startex Power for $142.5 Million

Friday, May 27th, 2011 | Permalink

Startex Constellation buyoutConstellation NewEnergy has bought Startex Power in cash for $142.5 million to assist in getting them a strong presence in Texas. Startex Power has over 170,000 customers which will allow Constellation to gain a needed brand presence immediately among tens of thousands of customers.

Constellation does not plan to stop there as they will also be buying MXEnergy for $175 million. MXEnergy has over 540,000 electric and natural gas customers in the US and Canada.

A company like Constellation who is already a gigantic company should be able to handle these buyouts with little problem considering they recently began to merge companies with Exelon making the Startex and MXEnergy buyouts seem like a small side deal.

We have been offering Startex Power in our compare chart for several years but no longer provide their plans to our customers. Our decision was based on well researched information regarding many different factors and we believe it is in the best interest of our company and the customers we serve.

Why should I switch from TXU Energy?

Thursday, May 26th, 2011 | Permalink

TXU Energy is a good electric company in Texas and I suspect you have had very little if no issue at all with them.

Texas has deregulated the electric utility market way back in 2002 and if you relocated to Texas you may have no idea of this fact.

In the North Texas area you will usually have electric service initially turned on under TXU Energy especially if it is a newly built home or business.

The reason you might want to switch is because you could be on a default variable electric rate with them that does not have the rate locked in for a period of time. This may mean you are paying more for your electricity than you really should be.

When on a month to month rate like this I would call your provider and see what available fixed electric rate offers they have.

Besides just calling TXU you might want to check on prices with several other electricity suppliers in the area.

There is a common misconception that this electric company was responsible for adding in the advanced meter charge on your electric bill. In reality they actually asked the PUCT to reconsider how the fee was applied as many people could end up with the false impression it was their idea. Considering that many electric meters installed in Texas still have the TXU logo and name it would be fair to believe some people would blame them for the advanced meter charge and in fact this is what has started to happen.

The big standard electric utility is not the enemy and no they are not the company that proposed or lobbied for this charge on everyone’s meter. To make all residents pay in advance for the meter before it was even installed was the Texas governments idea and it has had adverse effects on TXU’s business because of public perception that they are the company responsible for this.

Rather then get bogged down with having to pay the advanced meter fee and who to blame it is recommended to simply go out and shop and compare prices among the providers. All of these companies will be charging that same meter fee regardless of who you choose.

What can be confusing during this shopping process is seeing a “competitive” month to month electric rate and falling for the low price.

After the first month a variable rate like this will go up in price usually. To avoid this pitfall simply compare only fixed electricity prices with each other.

In summary TXU is a good Texas electric company but for many they are just the default electric company they are stuck with until they do their own shopping.

It is worth the small amount of time it takes to compare providers or have an energy consulting company compare prices for you.

You may also call one of our featured providers and most of them will go over your TXU Energy bill and price to see if you may receive any savings by switching to an alternate TX electric supplier.

Dallas Electricity Suppliers Offering Bait and Switch Plans

Friday, April 29th, 2011 | Permalink

Hello Dallas Texas re-locators and just those shopping for a good electricity rate. We want to offer you some good tips for finding the right electricity supplier and rate plan in the Dallas TX area.

Pay attention as your electricity rate could be a bait and switch rate plan that jacks up the price after the first month. We want to give you some solid information to prevent Dallas consumers like yourself from falling for some of these bad electricity plans.

The problem for most people is that they look for the rate that seems to be the most competitive. For providers it is very easy for them to make the most expensive electricity rate look as though it is the cheapest.

This rate manipulation is done by the suppliers offering a very low priced variable electric rate that is usually good for the first month only. After the first month you might see a price spike with your energy company. Sometimes the supplier that offers this plan will raise your rate a little slower over the course of several months but either way they are pulling one over on you.

We have even had a supplier ask us not to disclose to the public about their scheme of slowly creeping up their price on people after they were caught. Of course we exposed them as well as removed them from our website as soon as we found this out.

The solution to this problem is to never go with a 1 month variable rate plan in Dallas Texas. Yes, some electric companies offer these plans and keep their rate somewhat competitive but you have no guarantee of this.

Rather than choose the variable plan compare multiple fixed electricity rate offers in Dallas. By looking at these long term plans you can accurately see what the cost really is from many companies without worrying about little gimmicks here and there.

You can compare providers on your own but be sure to look through the terms of service with each contract and ask the providers if there will be any additional fees on top of what they quote you irregardless if they are passing them through. Each electric company has different terms of service that goes along with their rate plan and sorting this all out can make it difficult to do an accurate apples to apples comparison.

In situations where you have bad credit you may be asked for a deposit. In this situation you may have to call to pay a deposit amount but beyond this there are no additional steps in getting those lights turned on.

Once you have ordered electric service your Dallas electricity supplier will send you a bill each month. If there is a power outage there will be a number on each bill with the outage number to call. In Dallas the electricity power company that handles outages is Oncor Electric Delivery although they do not sell electric service but instead only manage the pole and wires infrastructure.

Prior to your contract end date your chosen electric company will send you a reminder to renew your electric contract. You may renew with your current electric company or go out shopping again.

You may prefer to use a broker or energy consultant. The benefit of using a Dallas energy consultancy is the unbiased nature of a comparison that shoots for the bottom line consideration for most people, PRICE.

You get a customer advocate rather than an electricity sales guy working for a single electric supplier. Don’t be fooled as some consultanting companies are simply brokers working for 1 – 3 providers and are more of an independent sales outfit for as little as one provider.

When calling an energy consultant rather than a pizza guy support person sometimes outsourced from another country you get a real expert.

A Dallas energy consulting company should be run ethically and with a company culture that not only treats customers right but also the energy professionals who will be talking to you if you decide to call.

With an online comparison chart created by a consulting company you can spend just a few seconds comparing and finding the lowest price rather than spending hours sifting through contract details and rate plans.

Before using an online chart consider that some charts are built to shape customers to a certain preferred provider. Always be aware that the providers in the top 3 spots in a chart may not always be the cheapest on some of these charts.

Sometimes it is more important to look for trusted providers with a good score with existing customers even if you pay a little more just to avoid possible problems or tricks later.

The time saving value of using a consultant to do your research will give you the bonus of doing something else with your time such as moving your furniture into your house if your relocating or simply spending a little more time with your family.

Most often a consulting company can find you a Dallas electric price without a hidden cost. If you do not use a service like this you will likely spend a lot more time on the computer so I encourage you to allow a consultant to get you those bottom line dollar saving numbers for you.

Houston Texas Electricity Suppliers

Tuesday, April 19th, 2011 | Permalink

Houston Texas offers a lot of positives when it comes to electric choice. Because Houston is the energy hub of Texas many electric providers choose to be headquartered here.

What happens in the energy hub of Texas is new rate plans are often tested and released first in the Houston Texas market. Electric choice in Houston offers choices like prepaid electric companies, no-deposit plans, 6 month fixed rates, 48 month fixed rates, and even short month to month rates.

Although you have several Houston Texas electricity suppliers to choose from you also have to filter through rate plans that are nothing more than a scam.

Often you will find that Houston electricity rate plans that are month to month have the most issues. Customers sign up on a teaser price when choosing a variable electric rate in Houston and relate to it as choosing a competitive price. What than happens after the first month is a significant increase in price.

Rather than being hooked in to a teaser price it is recommended to compare fixed Houston electricity price offers. The expectations with a fixed plan are as you see it. You will not deal with the headache of believing you are on a competitive rate only to see it go up when choosing a fixed plan.

You can use the zip code chart on this page to compare multiple Houston Texas electricity suppliers and rate plans. You can compare our prices with rates you may have seen with Houston Reliant Energy and calculate the savings difference.

Electricity Suppliers