As an individual trying to move to Texas (though a Texas native), I am appalled at the manner i have been treated with regard to having electricity connected to my new home at 101 Gr… B…; Pottsboro, TX. The prior owners of the property were to have the service (contract with “Champion Energy” transferred to me and the change of the service from the prior owners to me was to be scheduled on September 1, 2011. Regardless, after the electricity was disconnected during the hottest part of the day, I had to drive to the nearby Tanglewood Resort and borrow a telephone and computer to determine the problem. After 5.25 hours talking with “Anthony” of “Champion”, “Jesus” of “Billmatrix”, and 13 other employees of both concerns, I was still without electricity, Please keep in mind I had gone through this exercise some three (3) weeks ago when i contracted for the property and everything was said to be in order, as far as the change of accounts. Call after call, conference call after conference call resulted in the same dismal result…no customer “ten digit number”, because the confirmation number (256184) did not match an account in anybody’s system. While I do not understand the need for a deposit of $350.00 in the first place, my credit card company indicated the payment of two (2) deposits along with two (2) $7.95 “service” charges having been charged to the account given.
I tried repeatedly to explain I had insulin and other medications in the refrigerator needed for post chemotherapy and radiation therapy, let alone my intolerance of the heat given my medical condition, and no one, and I mean no one had any authority to override the system and at the very least connect the electricity for 24 hours until we could come to some understanding – some resolution to the problem. Meanwhile, I’m trying to direct movers in the heat, nowhere to escape from the inferno, knowing I had to do another infusion of medication that may have overheated which would have resulted in a painful death, and again no one seemed to be able to do anything. (A small matter, considering everything else, but I had half a beef in a freezer which was quickly thawing.)
What in a person’s world tells people it is acceptable to let this sort of event happen, and worse, what in this world gives no one the ability to make an independent decision – outside the rules and regulations of a flipping’ computer?
Believe me, if I felt better, I would go into greater detail. For instance, I asked several employees of Champion if someone came to the house to disconnect the electricity or was it done remotely. Out of five persons with Champion, not one knew the answer. If someone had to physically come to the house, how did he/she get by 9 mover-guys without notice and why wouldn’t he/she ask something about the situation? What have we come to?
The bottom line is this: I am going to have to drive to the nearest oncology facility to test my medications before infusing them. God help you if anything, and I mean anything goes awry.
I am not in the position to put up with one more bureaucratic, mind-numbed idiot who knows nothing about the business for which he/she works making life and death decision based on a script handed him hours after he ./she was hired.
This rant covers about 10 minutes of the better part of the day’s frustrating “conversations” with totally mismanaged, inept, poorly directed, wholly unprepared persons. I am certain they are fine people, but simply not up to the tasks to which they are designated to handle. It is you, management, responsible for making every opportunity your “front-line” people are equipped with the knowledge and authority to handle any problem that is presented!!!
Further, you do not know me and I do not pull strings, but you have disrespected and endangered the wrong person. If I am damaged any more than I have been at this point, there will be a day of reckoning, I assure you. You and your organization have made my life and this move unbearable!